Unable to add any billing information

General Billing
1

What is the name of the domain?

N/A

What is the error number?

N/A

What is the issue you’re encountering

No matter what payment method I use, every time I save the billing info it tells me it was added successfully, then the page will refresh, my billing info is gone and it gives me an error that I have no billing information and need to add some.

What steps have you taken to resolve the issue?

Multiple different cards
PayPal rather than card
Different browsers as well as devices
Tried with an without VPN
Tried incognito mode

Billing issues requre a Billing ticket with Support

01254160

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Try to add a payment method to my account.

Screenshot of the error

cloudflare.png
cloudflare.png1277×966 46 KB

2

Sorry for the issues @milespawar can you try again from incognito mode? Are you the superadmin on the account?

3

Hi cloonan,

Thanks for responding, I tried in incognito mode too and still the same issues, I tried with and without a VPN activated and still no luck.

1 Like
4

Thank you. I flagged your topic for my Support colleague working in the Community

1 Like
5

Your case 01254160 has been assigned to Billing queue. You’ll receive updates directly through this case number. In the meantime, we appreciate your patience as the Billing team works on your request.

1 Like
6

This topic was automatically closed after 15 days. New replies are no longer allowed.

7

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.