Unable to access Stream dashboard

Developers Stream
1

Type

Video

What is the error number?

10002

What is the error message?

Authorization Failure: The authentication credentials are not authorized to perform the request. Verify the credentials and try again. (Code: 10002)

What is the isssue you’re encountering

I’m unable to access Stream dashboard on one of the accounts that I manage. I’m seeing a Authorization Failure even though we purchased and activated the subscription. We are not using any other service, we only want to use this specific service.

Screenshot of the error

cloudflare.png

2

Hi there,

Could you share with the support team a HAR file demonstrating the issue.

3

@julianzatm you will need to share that HAR on a ticket, they cannot be shared here.

4

Decided to choose an alternative service, please close the thread.