Unable to access Premium features on Cloudflare for Teams Gateway

Security Gateway
#1

Hi.

I am trying to whitelist a domain in Cloudflare Gateway Policy, but I get an error “Could not process policy request: you must upgrade plan to use premium categories”. On my Billing Subscriptions page, I am subscribing to “Access Premium”.

Peter

#2

They solved the problem for me within a week after submitting a ticket with support.

#3

Cyfmonsey

Thanks – I will log a ticket.

Peter