What is the name of the domain?
What is the issue you’re encountering
Can’t access live chat
What steps have you taken to resolve the issue?
Submitted a case according to the doc
Cannot locate dashboard account · Cloudflare Support docs
In what area can we help you?
I don’t know
What are the steps to reproduce the issue?
Domain name provided is just to keep NDA
Steps to Reproduce:
Log into my Cloudflare account with my domains, including (active Business plan) and other domains on Free plans.
Navigate to the Cloudflare support dashboard for domain
Attempt to initiate a live chat session.
Expected Result:
Since domain is on the Business plan, I should have immediate access to live chat support as promised under the Business plan benefits.
Actual Result:
I am unable to access live chat support. Instead, I see the message: “To activate chat support and speak with a customer support agent immediately, please upgrade to a Biz plan,” suggesting that I need to upgrade, even though domain is already on the Business plan.