Unable to access live chat or support on business plan

Website, Application, Performance
1

What is the name of the domain?

jallwagame.com

What is the issue you’re encountering

Someone false reported the website to be login page while it is just an affiliate page

What steps have you taken to resolve the issue?

Nothing, because the site never had any login page

What are the steps to reproduce the issue?

Opening the site

2

This sounds like two separate issues.

  1. Reaching Support via the dashboard. You can open a ticket for “Account Issue”
  2. Phishing report, which is a Trust and Safety issue. Support can not assist with this.

Out of curiosity, is the Phishing report also showing up in your Account’s Blocked Content page?

https://developers.cloudflare.com/security-center/blocked-content/

3

Sorry, main issue is live chat. I can discuss with them regarding the account issue. I already opened multiple tickets but I can’t even view my tickets status it keeps redirecting me to some page where it says cannot see dashboard support stuff and guides on how to open a case to get help support.

1 Like
4

If you can post one of those ticket numbers, we can escalate that ticket, and mention that you can’t access them in the dashboard.

But you can still reply via email, and get updates that way, correct? Your ticket will remain open, unless you get a message that it got closed for a reason.

5

Here is one of the tickets: 01478127

6

Ok. I’ve escalated that one, to at least see if it’s not been closed yet, and noted that you can’t see it in the dashboard.

7

Please i need urgent request because someone fake reported my domain and cloudflare without even checking my site put suspected scam thing

8

Hello! I hope that you are well. I have replied to case 01478127.

With that said, please note that Chat Support cannot assist you with Trust and Safety Issues.

Thank you!

1 Like
9

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