Unable to access live chat on a business account

[dangamble]

What is the name of the domain?

https://beeayo.com

What is the error number?

I don’t get an error, the “Start Live Chat” button just doesn’t do anything

What is the issue you’re encountering

Clicking the “Start Live Chat” button doesn’t do anything after filling in all the details

What steps have you taken to resolve the issue?

I’ve tried Safari & Arc Browsers. Incognito in both. I’ve cleared cache and ensured I clicked “Accept All Cookies” as well

What are the steps to reproduce the issue?

Go to the support portal, fill in details, click “Start Live Chat”

[kevin28]

good luck buddy…they will tell you to clear your casche…

What is the error number?

I don’t get an error, the “Start Live Chat” button just doesn’t do anything

What is the issue you’re encountering

Clicking the “Start Live Chat” button doesn’t do anything after filling in all the details

What steps have you taken to resolve the issue?

I’ve tried Safari & Arc Browsers. Incognito in both. I’ve cleared cache and ensured I clicked “Accept All Cookies” as well

What are the steps to reproduce the issue?

Go to the support portal, fill in details, click “Start Live Chat”
[/quote]

[cloonan]

@dangamble

doesn’t do anything after filling in all the details

Do you see the right panel indicating chat is available

change based on your selections of category of issue?

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What is the error message? I get an NXDOMAIN error. That is because you don’t have a DNS A record here https://dash.cloudflare.com/?to=/:account/:zone/dns that points to the IP address of your origin server.

When you see the error DNS PROBE FINISHED NXDOMAIN, it means a domain cannot be resolved because of an issue with the DNS servers, the domain name is newly registered, or the domain is not yet registered at all. First verify the domain is pointed to Cloudflare name servers. If not, contact your domain registrar and ask that they point the domain to your Cloudflare nameservers and wait an appropriate amount of time for DNS propagation to take effect.

If you’re still seeing issues after name server propagation takes effect, review other successful troubleshooting suggestions in this Community Tip. Let us know if you continue to see issues after trying these tips, we’re happy to help further.

[kevin28]

Cloudflare…maybe it is your problem.