Unable to access domain management (My domain not working since moved to cloudflare)

[vassubbu]

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Top Brain Abacus | Enrich your kid mathematical ability.

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I can't manage my domain

Hello Community, @cloonan @thedaveCA @MarkMeyer More than 24 hours have passed since my ban occurred and I still can’t get access to my domain, even to manage my DNS zones … I don’t know what else to do … the response from the support team is very superficial and disinterested about my problem or how to help me in fact …

Unable to access domain management

Strange bug: Unable to access domain management for one of the domains in my account. [image]

When you tested your domain, what were the results?
not working - This site can’t be reached

Describe the issue you are having:
I moved from Godaddy to Cloudflare on Thursday (5th Octorber 2023), Domain got active and generated an invoice to my account, and received an email) but since then I am not able to “manage domain” which is blocking in assign of nameservers to my websites.

Looks like something terribly went wrong at Cloudflare end where i had left the system for a while expecting to be resolved on its own but almost 5 days over nothing has been changed. Hoping that i won’t lose the domain as it is important to me.

Anyone who helps around this would be greatly appreciated as it is very important to me.
Tickets were changed to the “Solved” state without any update on it.

What error message or number are you receiving?
Nothing is displayed for the ‘manage domain’ or Transfer domain section

What steps have you taken to resolve the issue?

1. Community support
2. tickets raised ( #2969312 and #2968575
3. Googled for solution

Was the site working with SSL prior to adding it to Cloudflare?
Yes, it was working fine before but since i moved the domain to Cloudflare.

What are the steps to reproduce the error:

Have you tried from another browser and/or incognito mode?
Yes, tried

in edge and chrome by cleaning up all cockies etc…

[cloonan]

@vassubbu

almost 5 days

Domain transfers can take a while to go through given the number of parties involved.

This sounds similar to How long before transferred domains are listed as such? - #3

I have flagged your post with the ticket information for my Registrar colleagues.

[cloonan]

I see an update from my colleague that the team is working ticket 2969312. They will communicate with you on that ticket. Sorry for the issues.

[vassubbu]

yes, the issue is, that zoneID was deleted before the domain moved to Cloudflare. The registrar team is looking into it. However, I received an email last night saying that DNS servers need to be updated with my domain register but unfortunately, I can’t update due to domain registration issues at Cloudflare.