Unable to access Cloudflare account

General Billing
1

What is the name of the domain?

What is the error number?

No error number - not receiving email token to access Cloudflare account

What is the issue you’re encountering

  1. When go through log in we receive a message that change of IP address detected and a token will be emailed to us - no email received. 2. Unable to create and submit a ticket either as requires email confirmation for submission.

What steps have you taken to resolve the issue?

Attempting to contact Cloudflare Support. Nothing we can do at this end. Just shoddy.

Billing issues requre a Billing ticket with Support

None

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

  1. When go through log in we receive a message that change of IP address detected and a token will be emailed to us - no email received.

  2. Unable to create and submit a ticket either as requires email confirmation for submission.

2

If you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support . It should work when you’re logged-out.

The only way you’ll be able to regain access is by having access to the email address of the account.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you don’t know the email: https://dash.cloudflare.com/forgot-email
If you know the email and have 2FA issues, follow the process here: Two-factor authentication · Cloudflare Fundamentals docs

3

Hi

Thanks for the reply.

Our ticket number is: 01357977
We had to use a gmail account in order to receive the ticket number.

We have not change our email setup, so don’t know why we are getting the changed IP address warning when we attempt to sign in.

We received an email notification of your reply - to our main email that we usually use to login. Our email is working fine.

Unimpressed with Cloudflare - it is a vital service for us, so being locked out is a real problem.

4

Not getting reset emails either - so unable to reset password.

5

New ticket number: 01358987
We used another email with the same domain - hopefully might get somewhere with it.

Really should have a txt message backup.

6

Now sorted

7

Thank you for sharing ticket numbers here. No need to open up more since it’ll just prolong the required tasks for the team.

Does it mean now it’s okay and working? Could you confirm? :thinking:

8

Yes, all sorted.
Apologies for not being clear…it was 3am my local time.

1 Like
9

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.