Unable to access chat / email support for ZTNA with ZTNA Standard Plan

[prayash.mohapatra]

What is the name of the domain?

videoverse.dev

What is the issue you’re encountering

Unable to access Live Chat Support

What steps have you taken to resolve the issue?

Checked all options in the Support dropdown at the top-right bar

[prayash.mohapatra]

The standard plan says we have access to Live Chat and 4-Hour email support.

[prayash.mohapatra]

But the Live Chat is disabled, and asks the domain to be upgraded to Business.