I have users from these places that are unable to visit my site:
I have the IP addresses they are connecting from. Are there anywhere I can check to see if the ISP they use is blocking Cloudflare? Or can there be another reason for this?
Are you able to share what happens (an error message?) when they try to visit your site - ideally a screenshot?
Yes of course they get a Cloudflare error 520 when they try to access the site.
Here are the details on a 520:
Try the suggestions in this Community Tip to help you fix “Error 520: Web server is returning an unknown error”.
Error 520 is essentially a catch-all response when something unexpected happens or when the origin server incorrectly interprets or does not tolerate a request due to a protocol violation or an empty response. A 520 error occurs when the connection started on the origin web server, but that the request was not completed. The most common reason why this would occur …
Would not expect it to be location specific, more likely randomly caused by some issue on the server. Post linked above provides some troubleshooting tips.
I got some more info if that can help.
Ray ID for error: 4fbe71a37e1d8b74
And then they ask:
Is there any chance we can get an log file from Cloudflare displaying which HTTP response was received from our web server which caused Cloudflare to return http status 520?
Is this the right place or is there a direct support e-mail I can write to?
To get info about the connection, you will need to contact support.
To contact Cloudflare Customer Support, login & go to
https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details and link to your Community post. Here’s a bit of background on Cloudflare Support for reference:
This topic was automatically closed after 14 days. New replies are no longer allowed.