B3nd3r
February 28, 2019, 6:16pm
1
Hello,
I have a Ubiquiti Unifi Controller hosted in the Cloud and I cannot access the website from a mobile device. I get the below error:
This site can’t provide a secure connection
.com sent an invalid response.
ERR_SSL_PROTOCOL_ERROR
I can access from the unifi app and from a desktop but occasionally need to access it mobile. Is there a setting on Cloudflare or the controller I need to change for this to work?
Thank you
sandro
February 28, 2019, 6:25pm
4
Requests are redirected to port 8443 but SSL works. Can you post a screenshot of the error?
B3nd3r
February 28, 2019, 6:31pm
5
yeah It works fine on desktop, just mobile, I’ve tried several devices as well.
sandro
February 28, 2019, 6:33pm
6
What is your minimum SSL version on Cloudflare?
Also, try rebooting the phone to make sure you are not using any cached DNS entries and contact the wrong server.
Can you connect via it’s IP?
1 Like
B3nd3r
February 28, 2019, 6:34pm
8
Using TLS 1.3 with a flexible certificate.
sandro
February 28, 2019, 6:35pm
9
Try lowering that to 1.2.
And, Flexible is a bad choice in general as the encryption is broken.
2 Likes
B3nd3r
February 28, 2019, 6:37pm
10
Changed to TLS 1.2 and set certificate to Full.
B3nd3r
February 28, 2019, 6:38pm
11
Hey It’s working now. Just pulled it up on 3 mobile devices that I couldn’t get it pulled up on 10 mins ago.
Thanks Gentlemen!!
1 Like
sandro
February 28, 2019, 6:39pm
12
It would appear your mobile devices do not support TLS 1.3
And for the change to “Full”.
2 Likes
B3nd3r
February 28, 2019, 6:57pm
13
From what I’ve read, iOS won’t have TLS 1.3 until version 12.2 comes out. Bummer!!
system
Closed
March 30, 2019, 6:16pm
14
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