Two unauthorised charge for a paid invoice without any notice

General Billing
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What is the name of the domain?

n/a

What is the issue you’re encountering

My billing account got charged twice the amount for an already paid invoice in august, no information has been given.

What steps have you taken to resolve the issue?

I raised a support ticket with multiple messages, all being ignored

Billing issues requre a Billing ticket with Support

01124860

In what area can we help you?

Payment issue

1 Like
2

Hello,

As this is a billing related issue, we are not able to provide assistance on Community. I see that the ticket you raised is currently being attended by our Billing Team. Do wait for their update.

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A post was split to a new topic: Billing charged twice

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