Two logins, one deleted, lost domain & messed up my account

A year or so ago, I successfully transferred a google domain to Cloudflare. Everything I did was set up as Email Address A, the one associated with my login here. While testing how Cloudflare’s accounts & login features worked, I set up a second login using Email Address B with admin rights. Everything was good.

About a month ago, I needed to make a CNAME update to my domain. After successfully doing that, I realized I still had that second email login B set up as an admin. Since I don’t use it, I deleted it. But as soon as I did that, my main email A login lost access to my domain and billing. If I try to delete Email Address A’s account, I get the error: “You still have domains at Cloudflare Registrar! Please transfer out your domains before deleting your Cloudflare account. (Code: 1049)”

Cloudflare is acting like login B was the “super admin”, which is now gone. It was not the super-admin, login A was. But even B was the super-admin, I don’t understand why Cloudflare’s system would allow a super-admin tied to a domain to be deleted while leaving a subordinate account without rights.

I’m stuck because my domain does not appear anywhere in my login A account now. Login B is gone. I can’t transfer the domain anywhere because it’s not listed. And I can’t close the account because cloudflare thinks a domain is still registered. I don’t really care about the lost domain because I only used it for personal projects. I can just buy another one.

I sent in tickets #3266865 and #3266865 a few weeks ago go describing my problem and asking for help. Some back-and-forth with support; I provided detailed screenshots of billing and invoices but the ticket was closed with no resolution.

Since email login A no longer has access to the domain, billing or the capability of buying another domain, it’s useless to me. I’d like to delete it. I’ve submitted a new ticket #3291104 to request this.

Any help would be appreciated!

I only see :point_up: that one ticket

I show it as on hold by the agent and will flag for my colleagues in Support that was assisting you.

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Thank you for replying. I appreciate the confirmation that 3266865 is still alive somewhere. That was the “main” ticket from the beginning. It’s been two weeks since I last heard anything. It does not show up in my account under “My Requests”, so I have no way of seeing the status.

Looking forward to getting this resolved.

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Hi @peter.chenoweth,

I have just replied to you in the ticket.

I look forward to hearing from you so that we can further assist you.

I responded to the ticket on July 19th. It’s now August 21st and I have neither heard anything further nor seen any activity on my Cloudflare support dashboard. The issue has never been resolved and my domain continues to be unmanageable and unreachable.

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

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