Two-Factor Authentication


#1

google does not solve the login problem with two validation code
also no return when we activate it
a complete problem that you have forgotten that you do not recover
why do you make people’s work harder
microsoft even if you forget two-factor verification
mobile phone with re-recovery
mail at 72 hours and still not solved the problem
sending an automatic reply
has not made a return despite all the answers needed for authentication
I’m waiting for immediate support from management
good work
Yours truly


#2

Google 2FA comes with a backup code you should have from when you set this up.

Otherwise, it will take some effort to regain access to your account. As it’s a holiday weekend in the US, it may take a bit longer. I know general Support is 24/7, but account recovery might be handled by different Support staff.


#3

Full 5 days support team
I’m sending mail to [email protected]
they answer, but I think it’s automatic
information wanted domain list etc ip addresses
I wrote them and sent them
but I still don’t get the answer
my problem is not solved
it shouldn’t be that difficult to solve such problems
microsoft genius or amazon
alternative recovery facilities available
cloudlflare should improve itself


#4

Can you post the Ticket # from your Support message?


#5

I’ve already passed on to this address [email protected]
([Cloudflare Support] 1603019 - lost google two-factor code)
where will I transmit
can you forward an email


#6

I wonder when the return is made
still not returned
my problem is still not solved


#7

Maybe @Ryan or @cloonan can check on this.


#8

please contact us
help
is it possible
my account mail is different
help
administrator
my mail address
can deliver
please


#9

Thank you & sorry for the delay. I gave your ticket a nudge with the support team to move it to the next steps. They may have some additional original name server questions, but I’ll keep an eye out for it today.


#10

thanks by Cloonan
1603019
1604299
original name server
and ip addresses
and my phone numbers
I’ve forwarded
also thank you for your interest and your concern
I would be glad if you are interested
conveying the necessary information and verification messages
I want you to know I’m waiting for your reply


#11

Thank you, @ademalakas, for your tracking, the tickets were merged into 1603673. I see the team does need some additional information, I’ll keep an eye on progress.


#12

by Cloonan

Stephen K. Today at 01:04

Hi there,

[email protected] is not a valid email for these domains.

Kind Regards,

Stephen K.

Senior Support Engineer | Cloudflare
Join the Cloudflare Community

This shape
also
responds

mail . com
mail . com
mail . com
mail . com

my adres

ademalakas @ — mail.com

i am this
address
save
I’m trying
and information
I sent


#13

i want to save
address
red
with
marked


#14

Will you help ?
See what I want to save
I can’t login to the account anyway
That’s why we have support questions from
from [email protected]
at [email protected]
I sent the necessary information
it shouldn’t be that hard


#15

Hi @ademalakas, sorry for the difficulty. Three suggestions to move this to resolution. First, I see you opened another ticket with the Support team, that just slows them down, adds to the confusion, and delays resolution. All three of your tickets have been merged into 1604299.

Next, you’re reaching out to support with multiple tickets from multiple emails. If you cannot login, then simply email support AT cloudflare DOT com from the email address associated with your domains/account by replying to ticket 1603673.

Finally, the information you provided was not correct. Suggest you pick one or two domains, provide all the necessary information for those domains and email it as a reply to the email for ticket number 1603673, in that email, reference the other ticket 1604299 to make sure the team sees the connection.

Once they have reviewed the correct information, they’ll move forward. Here is the information you should provide:

  1. The list of domains (1 or more) in your account - make it easy, just pick 1 or 2
    Domain 1 name -
    Domain 2 name -
  2. The IP address(es) for the web server(s) associated with each those domain(s) (1 or more)
    Domain 1 IP -
    Domain 2 IP -
  3. Who your hosting provider is for each of those domain(s) (1 or more)
    Domain 1 host -
    Domain 2 host -
  4. What your original name servers were for each of those domain(s) (1 or more)
    Domain 1 name server -
    Domain 2 name server -
  5. [Authy only] What phone number you used to activate Authy on your Cloudflare account
    Phone, if Authy -

#16

I solved my problem
my mobile phone recovery apk data
then access the account again
two-factor correct initialization
I don’t need anyone
:))))


#17

delete topic


#18

I’m all
I answered
but the high engineers could not understand :))
somehow
in all my messages
I passed the correct information but resisted not understanding
screenshots
and mail
in my hand
i can put here if you want
if I can’t understand the problem and answer the problem
I’m not the problem

I took care of myself

again
Thank you for your interest and your concern

özellikle @Cloonan thanks


#19

Hi @ademalakas, fantastic, thank you for the update.


#20

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