Turnstile Widget seem to have crashed for RayID:- 84f3dac23ef906ad

We are getting issue while generating token for turnstile and in console it is showing error as Turnstile Widget seems to have crashed for the RayID:- 84f3dac23ef906ad. Below is the snapshot of the console error.

We are trying to access website in Google Chrome Browser(Version:- Chrome 121) and Operating System(Windows 10).

Hi there, I’m sorry to read that you’re experiencing difficulties.

Just for clarity, have you tried clearing your browser cache and cookies, or try accessing the website from a different browser to see if the issue is browser-specific?

If the issue persists, could you please create a ticket with Cloudflare Support and share its ID here?

Make sure to mention the domain associated to the RayID 84f3dac23ef906ad, and I’ll make sure to investigate this further.

Unfortunately we are unable to create the support ticket, but below are some steps which we already tried in user’s machine.

Domain Associated to above rayid is - www.navconsulting.net

We are trying to access website in Google Chrome Browser(Version:- Chrome 121) and Operating System(Windows 10).

We have already tried below things on user machine

  1. Refresh page couple of times
  2. Close the browser window and try login again
  3. Use different browser
  4. Correct system clock timing if it is incorrect
  5. Remove if there is any browser extension added for user agent spoofing(eg: any kind of ad blocker)
  6. Check if https://challenges.cloudflare.com is accessible on browser
    if it is not accessible then please get below domain allowlisted
    https://challenges.cloudflare.com/*
  7. Use upgraded browsers
  8. Cleared cache and even tried in incognito browser

FYI, We are using invisible captcha on our website.

We will appreciate if this can be resolved as soon as possible.

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