Turnstile plugin cant be solved if entering if accessing from certain IP's

What is the name of the domain?

any site that uses turnstile - even https://community.cloudflare.com/

What is the error number?

no number, just getting “Error” when I try to click the verification checkbox in Turnstile

What is the error message?

“Error. Having touble? Send Feedback”

What is the issue you’re encountering

Turnstile on any public site does not work if im using Google Franksfurt datacenter IP address as my public IP. Started from 19.06.2025. And because of that my users cant log in to a LOT of public resources

What steps have you taken to resolve the issue?

Works ok with any other public IP. If using google IP - i get the same error, no matter if its a PC with browser (tried Edge,Chrome both in private mode and in standard mode) or a mobile phone browser. Everything points out to our IP being to balme.

If there any way to get this working?

What are the steps to reproduce the issue?

If you have access to a Google Frankfurt datacenter IP - you will be able to reproduce it.

Screenshot of the error

turnstile.jpg

Any updates?

This is a really frustrating issue. And it seems that its close to impossible to get some support. How can one contact Cloudflare directly? Are there any paid options?

the issue magically fixed itself. Now everything works