Turnstile is not available on Free plan

What is the name of the domain?

intelia.com

What is the issue you’re encountering

Tunstile no present on CFlare account

What steps have you taken to resolve the issue?

I was delegated with an access to my customer`s CFlare account, and I could not find there Turnstile feature, however when I go to my own account, I see this feature. We have both Free plans, so it should be included.

What might be the case?

Thank you in advance

May I ask if you’ve tried using a different Web browser or an Incognito Mode (Private Window) just in case if there’s some caching issue in the Web browser? :thinking:

Otherwise, your customer’s CF account is created normally, rather to say not via some 3rd-party Cloudflare partner? :thinking:

I`ve checked account from a few browsers, to avoid the caching factor, however account behaves the same. As for the partnership account creation, thanks for the tip, I will ask my customer about that.

Okay, it seems, that I was able to enter the Turnstile with a direct link https://dash.cloudflare.com/?to=/:account/turnstile on that account, I will try to setup, and check if that works. Thank you Fritex for a piece of advice

2 Likes

And still, some issues, on trying to save Turnstile settings, it shows “Authentication error”, however customer granted me a full access