Turnstile hostname list was cleared

What is the name of the domain?

What is the issue you’re encountering

Turnstile hostname list was cleared automatically (by bot?) Why it happened and how to prevent it? We have up to 10 allowed hostnames and we didn’t get any alert messages.

What steps have you taken to resolve the issue?

We filled list up again and it works, but how to be sure it will not happen again?

Somehow, I’ve experienced this when I added custom hostnames to my Turnstile Widget which aren’t in my zone, but I use Turnstile Widget on that domains as well.

It happened when I wanted to add another hostname, then clicked add or later save and the error popped that list is empty.

I’ve also seen the list being populated by the items which I could “check” in “checkboxes”, and items were devided by a separator (bottom line), but the hostnames weren’t written and were “empty” like that.

See here to what do I refer to:

However, when I hit refresh (F5) the hostnames do show up (sharing obfuscated screenshot below):

Was that your experience as well? :thinking:

Good question :thinking: Might have to report this to Cloudflare Support to cross-check.

Thanks for the answer.

There was the list with empty values as well. But refresh didn’t help.

Thank you for feedback. I’ll take it from here, cross-check and someone should reply back here with more information about this case.

Was it just an issue where the UI showed empty or did it have any actual impact on Turnstile?

My case :point_up:

Hi,

Could you please create a ticket so we can keep track of this?

Thanks for understanding!

Not with UI only. The solving rate was dropped down.

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