Turnstile gives "Failure!" error to users with no way to retry

My users are getting an error on Turnstile which just says “Failure!”. They’re given no way to retry the captcha and get this even when completely legitimate.

Unfortunately there’s nothing actionable here.

If you know a user persistently experiencing failures in a browser without any extensions that could interfere, like anti-fingerprinting, ask them to click on the Cloudflare logo 5 times when the widget fails and send you the QR code to post here.

Here’s the QR Code they got, no extensions or anything and captcha was working the day before

Same issues encountered when incorporating Turnstile beta.

What should we do to these?

It happened when I tested my simple Nginx Greeting page, with Turnstile’s simple Form Protection code embedded():

I had no idea why I’m not a human. And after clicked on icon five times, it showed a QR Code whose content is
7a7ba72c49569434

QrCode

I don’t understand why your system recognizes me as a bot, I’m obviously a real person and even my browser doesn’t install any extensions.

I guess the question is how can we get Turnstile to recognize you’re a real person as well. :slight_smile: Which browser are you using and on which platform?

It’s a basic browser Chrome on Chromium OS, but I don’t understand why I’m still getting blocks from them.

Check my User Argent please: Mozilla/5.0 (X11; CrOS x86_64 14541.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36

I wonder if the fact you’re running on Chromium OS is having an impact. There are several reports of Turnstile not working properly in Safari on iOS and macOS. Would it be possible to try Chrome or Chromium on Windows, macOS or Linux? Or maybe try a user agent “switcher” you can install as a Chromium extension and choose a browser on Windows or macOS to simulate and see if you experience the same behavior?

Here is a code from a user device with consistent errors as well:

image

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