Turn off 2 factor. Lost mobile phone and backup code

Hi all and admin.

I am using 2 factor authentication with Google authenticator. 2 weeks back i lost my phone and the backup codes for authentication. Since then I am not able to login to Cloudflare. In my google account security settings, I was checking if I can remove the 2 factor authentication. No leads so far. Any inputs in this direction will be of great help. Thanks

Google Authenticator is completely on-device and sometimes doesn’t even make it to phone backups. Authy doesn’t have this problem because you can recover your 2fa codes if you can prove your identity, so consider that when re-enabling 2fa.

To get the existing 2fa removed, contact support@Cloudflare.com and they will ask you many questions to verify your identity before removing the 2FA.

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