Many years ago, I signed up for Cloudflare via my site’s host (site is www.bleachernation.com, host is Dreamhost). All has been fine. But we’ve gotten a good bit bigger, and I’m thinking we now need access to Cloudflare’s “Pro” plan for various bells and whistles.
I have no ability to upgrade to the Pro plan here in my Cloudflare account. I asked support, but they said since I signed up through a Partner program, I had to have them handle it. But when I asked Dreamhost for help? “Sorry, we can’t help, and you’ll have to upgrade directly with Cloudflare.”
So now I feel a little stuck between a rock and a hard place. As best I can tell, my only approach is to deactivate Cloudflare at Dreamhost, and then hope that my Cloudflare account here will suddenly give me the option to upgrade to the Pro plan. But man am I nervous about flipping that switch without know for sure that I won’t get some glitch at Cloudflare that says, “Sorry, you’re signed up with a Partner so we can’t do anything.” Or worse, it somehow shuts off my site’s connection to Cloudflare entirely at that point, and I can’t re-add the site. We love Cloudflare and definitely don’t want to lose it. I just want to start paying for it!
Anyone been through this situation or have any advice on how to proceed? Thanks so much.