Trying to update the CC and getting Error

[vegaecom]

What is the name of the domain?

thepersonalised.com.au

What is the error message?

There is no error message except there is a small banner which says the card is saved, but it has not.

What is the issue you’re encountering

Not able to update my CC or able to add a backup CC

What steps have you taken to resolve the issue?

I have logged out and login and also tried to do this in incognito mode

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Login and update the credit card on file,

[fritex]

Greetings,

Thank you for asking.
I am sorry to hear this happen.

I am afraid you’ll need to follow these directions here:

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing Subscr…

[vegaecom]

Thank you Fritex, I have now raised a ticket with them for review. Case # : 01330053

The error we are receiving from CF.

[fritex]

@vegaecom

01330053

Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.

Please, be aware it’s weekend and Holidays vibes in the air, there might be limited window from Support, nevertheless the team will surely help.

Thank you for patience in advance.

[zidfoasula]

Thanks for sharing.

[yassine2]

I reported this to the billing team, they should get back to you on the case shortly.