Trying to find the detailed explanation of a CloudFlare Ray Id

Website, Application, Performance Security
1

What is the name of the domain?

MetalsDepot.com

What is the error number?

902fc0b459dcbfb8

What is the error message?

902fc0b459dcbfb8 is the Cloudflare Ray Id.

What is the issue you’re encountering

I’m trying to figure out why my customer is blocked from viewing my website by referencing the Cloudflare Ray Id

What steps have you taken to resolve the issue?

I’ve tracked do the record in the Firewall events JSON file. I’ve got the ruleId, rulesetId fields, and etc. but the code don’t reveal the reason for the blocking. My client really wants an explanation as to why his customer is being blocked. That’s the answer I’m looking for.

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Strict (SSL-Only Origin Pull)

What are the steps to reproduce the issue?

So far, only one customer has reported the issue. Can not reproduce myself.

Screenshot of the error

CLoudFlare.jpg
CLoudFlare.jpg746×722 66.4 KB

2

The reason for the block would be that the request triggered the rule.

Is it a custom rule or a managed rule?

3

I don’t think we have any custom rules. I think it’s a managed rule.

1 Like
4

What is the ruleid?

5 
"ruleId": "874a3e315c344b1281ad4f00046aab6f",
"rulesetId": "48ba18287c544bd7bdbe842a294f1ae2",
6

I can’t find a managed rule with that ID in my rules, and I believe the ID would be the same.

But can you check if you find one? ID’s might be different between accounts. On the dashboard, go to Security → WAF → Managed rules

And then click on the different managed rules and then “browse”. Also check again if there are any custom rules.

1 Like
7

Hello, thank you for the quick replies. Yesterday, I had to leave work early, so I couldn’t respond. Anyways, it seems I have no custom rules as on that tab it says, “You have used 0 out of 20 available Custom Firewall Rules.”

8

Also, with your first instructions, I looked on Managed Rules tab and had a question. What should I search for? And I didn’t see browse option. I did the Advanced link which opened a search feature. Do I use that instead? If so, I did place in the ruleid and the ray id and nothing came up.

9

Could you share the full information of the event with me via pm?

10

I looked for the message button on your profile to PM, but I don’t apparently have PM enabled. Could you please send me a private message and I’ll reply with the info you requested.

11

I pulled up a page that said you were going to send me a private message so I could reply, but I don’t see the PM. Have you sent it yet? I’m not trying to rush you - I just don’t want to miss it coming.

12

That was the message. It should have a reply button.

1 Like
13

For everyone else, the Rule was Super Bot Fight Mode for Definite Bots.

4 Likes
14

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