Trying to enable DNSSEC, but still pending after more than 24 hours - Cloudflare as Registrar

After more than 24 hours, my domain’s DNSSEC still pending:

In CloudFlare Diagnostic Center, the message is:
“no_dnssec_found
The site does not have any DNSSEC records.”

In Registrar’s Configuration Page, DNSSEC is enabled:

In dnsviz.net DNSSEC’s analisys, the error is:
“No valid RRSIGs made my a key corresponding to a DS RR were found…”

@MoreHelp

What’s the domain name?

1 Like

The domain is:
alertme.cam

Since Cloudflare is the registrar, this problem shouldn’t happen. But it did.

Please open a ticket via email from the email address you use on your account. Send to: support AT cloudflare DOT com

As soon as you get the autoreply, it’ll probably auto-close. But you’ll get a ticket number. Please post that Ticket # here so we can escalate it.

The ticket has been opened:
(#2310569)

2 Likes

Sorry for the trouble @user11067

That’s just an on/off switch. I see your ticket, reopened it and added a link to this thread. Did you enable DNSSEC via the blue button on the DNS page or that grey/green toggle on the registrar page? I am not sure if it matters but am curious.

Also curious while we wait for someone from the team to respond on the ticket, I noticed your DNS records are :grey:, again not sure if it matters, but if you proxy them by click to turn :orange: does that affect the stuck DNSSEC process?

3 Likes

Hi @cloonan ,

My first attempt was to use proxy mode and enable DNSSEC on the DNS page.
After that, I tried it in several ways:

  • in DNSSEC on Registrar Page
  • DNS Only on DNS Page
    In all combinations of that.

In all cases, DNS has always remained “Pending…”

My request #2310569 was closed, but the problem remains.

I opened a new request #2311363, but it was closed automatically.

I don’t know what to do now, because I’m locked in CloudFlare as I’m not able to change the Registrar for 60 days.