Trying to authenticate my domain for ActiveCampaign. Telling me I don't have access to CloudFlare

Trying to authenticate my domain for ActiveCampaign. Telling me I don’t have access to Cloudflare but ActiveCampaign sends me to Cloudflare to get the DNS details that I can’t access. Anybody from Cloudflare able to help? I have been waiting over 24 hours from their support desk.

The only way you’ll be able to gain access is by having access to the email address of the account.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

I’d start there.

Next,

What is your ticket number? I can take a look at it.

Hi @cloonan the email associated is. Have just tried to get a password reset but nothing has come through.

I do see a ticket 3158186 associated with the account you are using here.

That ticket was opened via email and closed with the message sent saying ticket need to be submitted via the dashboard not by email.

I don’t show an account using the email you shared here. Can you share the name of a domain in the account?

Hello Cloonan

Thanks for getting back to me.

So I am trying to authenticate my domain in ActiveCampaign for www.meganwalker.com. The email associated with this domain should be

Can you please help?

Many thanks.

~WRD000.jpg

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The domain you shared has never been associated with the email you shared.

The domain does have some history with cloudflare, https://securitytrails.com/domain/meganwalker.com/history/ns and is currently using cf nameservers, DNS Propagation Checker - Global DNS Testing Tool.

If you are unable to get access to the account that holds the domain, you’d need to add it to the account you are using here and change the nameservers to the two from the account you can control. Whois shows the registrar as godaddy.

Note that if you do move the domain, you will leave behind the existing configuration and that may have a very negative effect on your site.

Before you make any changes, the best bet would be to contact the site developer and/or anyone or partner that may have added cloudflare to your site. Based on the securitytrails history, the site first started using cf 7 months ago and started using different cf nameservers about 5 months ago. Whoever controls the account on your behalf should be able to add the record you want added.

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