Trying to add site to Ezoic but Ezoic says I need to whitelist it

Website, Application, Performance DNS & Network
1

What is the name of the domain?

www.Candlebusinessboss.com

What is the error number?

Error 1014 CNAME Cross-User Banned

What is the error message?

The host is configured as a CNAME across accounts on Cloudflare, which is not allowed by Cloudflare’s security policy.

What is the issue you’re encountering

Need to allowlist host/Cloudflare or a security tool is blocking Ezoic

What steps have you taken to resolve the issue?

I tried contacting Ezoic and Cloudways, they told me to reach out to cloudflare to make sure no security tools are blocking and IPs are not blocking the Ezoic IPs.

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

I tried contacting Ezoic and Cloudways, they told me to reach out to cloudflare to make sure no security tools are blocking and IPs are not blocking the Ezoic IPs.

2

Error 1014 means you have a CNAME that points to a zone that’s in another Cloudflare account (as the page says, this is not permitted). If this is to a host that uses Cloudflare then you need to check your custom domain is configured correctly on your host’s side.

1 Like
3

Thank You Sjr! So since I am trying to integrate it into Ezoic CDN I need to make sure that Ezoic has it setup correctly on their end? Correct?