Good Morning Everyone, trying to add “ci.orange-city.fl.us” as a domain, however it sends back - Please ensure you are providing the root domain and not any subdomains (e.g., example.com, not subdomain.example.com)
I have whois data and current nameservers on this domain and it is registered through Neustar whom controls the registration for City/Local governments on .us TLDs
[email protected] sends back an automated message, and I have no other options to open a ticket since this is a free plan, right now. I’m stuck as I can’t even add the domain to choose the paid plan for support.
You would need to add orange-city.fl.us as fl.us is on the Public Suffix List. You can’t add the ci hostname without using a CNAME setup on the business plan or having subdomain zone support on an Enterprise plan. Are you looking at one of those?
Cloudflare checks the domain against the Public Suffix List at publicsuffix.org. Unless orange-city.fl.us is on there then you can’t add a subdomain of that (with the caveat of a custom Enterprise contract).