Trying to access email box times out

One of my email accounts signs in and gets a screen that says successful redirecting. Then if I wait long enough I get a timed out page.

My hosting, A2, gave this answer when I asked them for help:

it is trying to open webmail on Cloudflare, and Cloudflare only proxies port 80 and 443 traffic. Ask them please to use https://az1-ts101.a2hosting.com:2096/ OR unproxy webmail, that will work.

I am not that technical so I could use advice on how to make the changes they describe.

Welcome to the Cloudflare Community. :logodrop:

The easiest option is to switch the DNS entry for the webmail from proxied :orange::grey: DNS Only.

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