Try to renew my domain and says error

just return a Payment error: authorization failed for [{my domain}] (Code: 10000) and i checked my bank card is all normal.

I have changed and renewed my payment method, and still return the Code β€œ10000” error

Can you clear browser cache and try again in incognito mode? I took steps to correct but am not 100% certain it will fix the issue.

If and you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, Sorry for the troubles.

all cleared and still stuck on payment.

1 Like

Thank you, sorry for the issues, I have flagged your ticket for my colleagues in Support.

my domain will expire on April 20, 2024,pls asap.

I have flagged your ticket earlier and just took steps to correct that 10000 error. While we wait for the Support team to look at your ticket, can you try again in incognito mode?

Hi @erinnnetwork

I have sent your ticket to the billing team and set the priority to urgent.

Same is the error I am also facing for my domain renewal and my domain is about to expire soon. Its a very frustrating experience. My paypal and credit card working fine but both payments are failing and saying the same error and showing to update payment method which is also not working for me.

1 Like

My paypal working fine but not successful for the cloudflare renewal payment.

Sorry for the issues @faazweb

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here,

Hi Cloudflare Team,

My credit card now works and my domain renewed successfully but I don’t know why PayPal is not working with cloudflare.


Thank you for the confirmation. I suspect the paypal issue may be related to the ongoing billing migration but will dig into it to see if I can find the details.

A post was split to a new topic: Cannot renew domain issue