I have just taken over the website https://www.traderwave.com and in the migration I seem to have broken the non www version of the site. When I type in https://traderwave.com I get the error " This page isn’t working traderwave.com redirected you too many times."
I am not sure how to resolve the issue - does anyone have any suggestions to make the non www version of the site work?
Check your SSL/TLS setting is set to “Full (strict)” in your dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/ssl-tls
https://cf.sjr.org.uk/tools/check?03b6a23913d8411cafc6dfe5ad08ed5b#connection-server
Thanks for your reply - I made that change and now instead I get this error:
Ray ID: 85f185390b19a94d • 2024-03-04 11:28:01 UTC
Can you show a screenshot of your DNS records?
Who is your website hosted with?
All of the IP addresses you have are from Cloudflare. Likely you have imported DNS records for a domain that was previously on Cloudflare with proxied records.
You’ll need to delete all the A and AAAA records and find out what to use correctly for those hostnames.
If app and help subdomains are needed, then if they are on the same host as your domain, you can CNAME those to www.traderwave.com, otherwise you will need to find the correct A/AAAA/CNAME to use from your host.
For your apex domain, traderwave.com, you are probably best to redirect that to www.traderwave.com using Cloudflare.
Thank you for your help. I am sorry for the silly question (I am not very technical in this area), but once I delete the A and AAAA records, will the website stop working entirely and how will I ‘find out what to use correctly for those hostnames’?
The app and help subdomains are probably not needed any more so am I correct in thinking I can just remove those ones?
Your site is working ok at www.traderwave.com (using the CNAME), but isn’t working at traderwave.com.
I suggest redirecting traderwave.com to www.traderwave.com on Cloudflare so you have a single site receiving all the traffic.
To do that, delete the A and AAAA records for traderwave.com that exist already.
Add a new proxied dummy DNS record for @ pointing to A 192.0.2.1 or AAAA 100::
Create a redirect rule in your dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/rules/redirect-rules
Copy the example here, just changing the hostnames…
Brilliant thank you so much. I will try this in the morning my time when I am fresh as I don’t want to muck it up when I am tired - thank you again - most helpful!!
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