Trouble setting up Cloudflare nameservers


#1

Same problem here. I’ve been to that help center article. The instructions don’t work for me.
Cloudflare says I’m active and doesn’t show me any NS on the Overview page even though my NS are still zoneedit:
dig +short e l v e y.com NS
ns16.zoneedit.com.
ns15.zoneedit.com.

Also, my zone is quite complicated - I’ve set up many records at zoneedit. A zone transfer is needed or it would be a ton of work to re-enter all the zone info. A, CNAME, TXT, URL redirects, stealth forwards. Hopefully that’s supported. Hopefully all these types are supported.


Changing your domain name servers to Cloudflare
#2

(I have a current copy of the zone file . zoneedit.com allows easy export. They’re a solid DNS provider in my experience.)


#3

If it ways you are currently active then you may be in a CNAME setup. If you onboarded through a partner this is quite possible. You said you’re having the same problem, can you explain what the problem you’re experiencing is?


#4

Thanks for your reply. I think I have explained what the problem I’m experiencing is, pretty clearly. (However with the topic split it’s a bit hard to follow.) Let me try again:

Same problem (as the OP in the now-split thread): I don’t have the information I need from Cloudflare in order to change my domain name servers to Cloudflare. (By the way, my web servers etc are running fine, but they’re on standard hosted infrastructure at my web host.) Cloudflare says I’m active and yet doesn’t show me any NS on the Overview page even though my NS are still zoneedit:
unix% dig +short e l v e y.com NS ns16.zoneedit.com. ns15.zoneedit.com.

I don’t understand the first part of your reply. What would a working CNAME setup look like? Can you point to a working example? If I don’t change the NS to point to cloudflare, something at zoneedit could point to cloudflare, but nothing does, and I don’t know what to point to. It doesn’t make sense to change the NS to, say ns5.cloudflare.com, because that server gives an IP that isn’t serving the content of the site over http.

unix% dig +short e l v e y.com @ns5.cloudflare.com 104.28.18.20 104.28.19.20

Error 1016 Ray ID: 3743e06180c40da3 • 2017-06-25 00:40:37 UTC
Origin DNS error


#5

Here’s some info on a CNAME setup: https://support.cloudflare.com/hc/en-us/articles/203685674-What-are-the-partner-Cloudflare-setup-options-Full-DNS-vs-CNAME-

The edit to the CNAME on your authoritiative DNS editor (not in Cloudflare’s DNS settings) is to append .cdn.cloudflare.net to the entire hostname. The format of the CNAME record will be like this:

www.domain.com CNAME www.domain.com.cdn.cloudflare.net


#6

@MrE I’m not sure how much help this will be, but it’s worth a shot… By default, Cloudflare nameservers have a specific naming convention: ‘name.ns.cloudflare.com’. E.g. bob.ns.cloudflare.com, mary.ns.cloudflare.com, etc.

There’s a somewhat old blogpost that outlines the reasoning behind these naming conventions that I believe is still relevant, though it may not be useful to solving your specific problem.

You can view your assigned nameservers on the Cloudflare site, DNS page, below the ‘DNS Records’ section. If you don’t see anything there then you should probably contact Cloudflare support though their ticketing system: support (at) cloudflare (dot) com. If you do see your assigned nameservers, log into your registrar and change the records to just the assigned ‘name.ns.cloudflare.com’ ones. Doing this will set you to the ‘Full DNS’ option if that’s what you want.

Once that is done you may use Cloudflare’s DNS for your A, CNAME, etc records. I believe you may upload your zoneedit DNS BIND export into Cloudflare’s DNS Records section.

Since you asked, here’s an extremely basic example of a working A & CNAME record setup under the ‘FULL DNS’ option:

I hope some of this information was useful - I’m not too familiar with zoneedit unfortunately :worried:


#7

I’ve created a sub-domain, staging.combridges.com and have created the appropriate A Record but there appears to be caching issues while we are working on this new version of our combridges.com site. Combridges.com is my main Cloudflare site. Did I miss something that I need to do to make this work properly?


#8

@jon Can you describe the caching issue in more detail? If you want to prevent Cloudflare from caching your staging subdomain, I would suggest setting up a page rule for that. This article has an example that you can probably tweak to suit your needs:


#9

كيف يمكنني تغيير خوادم الأسماء


#10

السلام عليكم,

It appears your domain may be registered with namesilo.com. If that is the case I believe these instructions will help:

https://www.namesilo.com/Support/NameServer-Manager


#11

يتم تسجيل نطاقي مع
https://www.cloudflare.com/a/setup/alsyad.com/step/4


#12

I think that may be who is hosting your content, but a whois search for your domain seems to point to namesilo. If your hosting provider registered the domain on your behalf you may need to ask them to make the change.

whois alsyad.com
Domain Name: ALSYAD.COM
Registry Domain ID: 1963891697_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.namesilo.com
Registrar URL: http://www.namesilo.com
Updated Date: 2017-09-27T12:40:13Z
Creation Date: 2015-09-26T18:20:48Z
Registry Expiry Date: 2018-09-26T18:20:48Z
Registrar: NameSilo, LLC
Registrar IANA ID: 1479
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.4805240066
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Name Server: NS1.AMFWS.COM
Name Server: NS2.AMFWS.COM


#13

معذرة انا لا اعرف كيف يمكنني تغيير خوادم الأسماء
ومن اين يتم تغييرها


#14

They are normally changed with your domain registrar. The registrar is usually the company you bought the domain through. And the program WHOIS returns that information for a domain. For your domain WHOIS says the registrar is namesilo.com (see below).

Registrar URL: http://www.namesilo.com

Some hosting companies will buy domains on behalf of their customers and it may be that amfws.com did that on your behalf if you aren’t familiar with namesilo.com. If that is the case then you would need to ask your hosting provider to make the change. If you did buy the domain through namesilo.com then you would need to log in there and follow the instructions in the first link I sent you.

Sorry I tried to keep the English as simple as possible, but not sure how well it will translate. أنا آسِف


#15

شكرا لك


#16

In DNS my cloud flare name servers don’t show. How can I find these to add to my hosting/registrar?


#17

It appears you have 2 domains. 1 is set up through Cloudflare directly and already has it’s nameservers set to Cloudflare. The other is set up (and managed) through a hosting partner so no need (or ability really) to change the DNS servers.


#18

1)I would appreciate it if my issue could be split off of the other one(s) in this thread - jon’s and mohamed147258.me’s and the replies thereto. Post 14 isn’t about my issue at all, but it’s marked as the solver…

2)@andy:

  • I’ve just emailed [email protected], as you suggested. (Subject:no assigned nameservers for elvey.com!).
  • FYI, I don’t see anywhere I can “upload [my] zoneedit DNS BIND export into Cloudflare’s DNS Records section.”
  • What I meant by an example of a working CNAME setup was a setup using Cloudflare in a CNAME setup (not FULL DNS), that results in a DoS-resistant web site.

3)@cscharff: I’ve created the CNAME entry like what you suggested.
cf.e l v e y.com CNAME cf.e l v e y.com.cdn.cloudflare.net
created. But when I dig it, the ns returns no answer (ANSWER: 0).

Thanks for the service and support!


#19

In this scenario since you’re signed up through a partner, the partner will need to crate the mapping back to the origin host in their DNS. Right now they have a mapping for www and your root domain, but not one for cf.

Basically they control all the DNS entry mappings to/through Cloudflare and set them via our partner API.


#20

@cscharff Hmm. I don’t know if it helps, but http://www.elvey.com.cdn.cloudflare.net. displays

Error 1001 Ray ID: 3eea23ab04c96d30 • 2018-02-17 16:31:51 UTC
DNS resolution error
<snip>

I don’t recall that I signed up through a partner. My Cloudflare DNS page says:
Your DNS zone file is hosted by your hosting provider, a Cloudflare partner. Changes to your DNS settings must be made through the your hosting provider website. That page (http://WWWH.com) resolves (when it resolves at all) to a domain name squatter, not a hosting provider. Hmm, indeed. Do I have to be configured to be signed up through a partner? (Because trying to get a partner that doesn’t even seem to exist to follow the process linked from your post immediately above seems FAR more complicated than necessary, if not impossible.) Maybe we’ve found a way to fix the problem?