Trouble renewing domain

The domain is newbrightmm.com. Although I manually paid for the renewal and it show the renewal success message, the website is still not up and the year is not added to the domain. I believe this is something the CF billing team could fix but I thought I would create the post first to make sure. Please help as soon as possible and thanks in advance for your help.

That domain expired a month and a half ago. I suggest you send a message to billing AT cloudflare DOT com and ask about it. As soon as you get the autoreply, post the ticket # here so we can escalate it.

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Thank you for your quick response. The ticket ID is 2344778

Hi @gtu.myowin,

I’ve escalated your ticket for the attention of the support team.

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Thank you @domjh

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