I have been trying to get a response from support since May 6th:
- I choose to upgrade to an SSL dedicated certificate: it charged me, but then said error contacting certificate authority and that’s it.
Got charged twice for something that doesn’t work!
After a week I get this generic reply from billing: we have unsubscribed you for the iubenda app.
What kind of a service is this? If your product doesn’t work, you are supposed to fix it and offer a refund.
So I want a full refund for the items I purchased and don’t work, is that too much to ask?
I have a site where all upgrades work fine, so I’m sure it’s just a temporary bug, but this treatment of paying customers is below all standards.