Transferring Domain - Transfer Conditions Not Met

I am in the process of transfering my domains from Gandi to Cloudflare. I had no problem with a couple of earlier ones, but I am having a devil of a time with one of them.

After doing a bit of googling, I came across the ‘Cloudflare Self-Help Wizard Tool | Transferring a domain to Cloudflare Registrar’ post. I have verified the following:

Its a .com domain, not premium, the expy is in August, domain is active at Cloudflare, whois status is clear (confirmed no transfer lock at Gandi), and the payment info is on file.

So I guess my first question is to ask if there is a Cloudflare page that shows the status of the domain transfer.

I’m not even sure where to start here.

So the plot thickens:

I found the Manage Domains page, and it listed the domain as expired even with an August domain expy. Also, for some reason, the fee has been shown to not have been paid even know I received a paid invoice yesterday.

Is this common, or am I special?

Welcome to the Cloudflare Community. :logodrop:

Questions about Cloudflare Registrar will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the Registrar team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit and choose Cloudflare Registrar. Please share your ticket number here so that we can track it.

Support ticket open, #2775669. Thanks!


I escalated this post for the attention of the Customer Support Team so they can get back to you here. I shared your ticket number so that they can track it.

Many thanks. With the other domains I transferred, the payment process (and recording) was fast. If it normally takes a few days to process, no worries. Just don’t want it stuck :slight_smile:

Status update. Support has marked the ticket as resolved without directly addressing the fact that the transfer fee was paid without the domain transfer process page reflecting that. I’ll wait a few days and revisit.

Thank you for escalating the ticket, I appreciate it!

Hi there,

Our Billing Team has responded on that ticket.

Could you please just help run through the transfer steps outlined here:

Thank you.

1 Like

2 posts were split to a new topic: How do I can register my Domain from Namecheap to Cloudflare

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.