Transferred to Cloudflare from Google, nameservers still Google; had been Cloudflare

#1

I contacted Google Domains support and they said there’s nothing they can do from their end and to contact Cloudflare or they suggested maybe a way in Google Cloud DNS? (I checked but there was nothing for nameservers, so maybe that was misinformation in Google Cloud).

Any way, I previously transferred 2 domains from Google Cloud to Cloudflare recently and they both went through fine, so I’m not entirely sure why this one isn’t working…

Also as stated in the title, I definitely had this domain siterroo.com configured with the same (duke and reza) Cloudflare’s nameservers because the redirect to my canonical site was working fine with cloudflare’s page rule before the transfer.

Not sure why the nameservers were set back to google domains and who did?

Domain Name: SITERROO.COM
Registry Domain ID: 2249325237_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.cloudflare.com
Registrar URL: http://www.cloudflare.com
Updated Date: 2019-04-08T07:31:07Z
Creation Date: 2018-04-07T21:49:11Z
Registry Expiry Date: 2020-04-07T21:49:11Z
Registrar: CloudFlare, Inc.
Registrar IANA ID: 1910
Registrar Abuse Contact Email:
Registrar Abuse Contact Phone:
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Name Server: NS-CLOUD-D1.GOOGLEDOMAINS.COM
Name Server: NS-CLOUD-D2.GOOGLEDOMAINS.COM
Name Server: NS-CLOUD-D3.GOOGLEDOMAINS.COM
Name Server: NS-CLOUD-D4.GOOGLEDOMAINS.COM
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/

Last update of whois database: 2019-04-12T06:11:54Z <<<

EDIT: Oh, one thing I just remembered, this domain expired by 1 day first before I transferred it (unlike the 2 others I successfully transferred before), so Google Domains would have changed the nameservers back to Google Domains before the transfer then.

Is there any way to change these nameservers back to Cloudflare? The domain no longer shows up in Google Domains dashboard either.

Sounds like a case for Cloudflare support.

Anyone had a similar issue?

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#2

Unfortunately, only support can help here. There is no way for you to change the nameservers in Cloudflare Registrar at the moment.

We have seen a few cases of this here, it is often the old registrar changing the nameservers on the way out. Especially if it was close to expiration date.

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#3

Please open a ticket with support ([email protected]) and they can assist you.

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#4

Tried to find the support form but it seems quite hidden! I know it exists somewhere (once you pass all the FAQs) but maybe it’s best to just email (hopefully my custom domain name doesn’t go to spam or promo tab if using G Suite/Gmail, I just configured SPF, DKIM and DMARC for other domains via Cloudflare with the help of G Suite support). :slight_smile: Thanks!

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#5

I believe there’s a link at the bottom of all support KBs to open a ticket as well.

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#6

Hi @stefan.caliaro, please share your ticket number once you have it and I’ll make sure you’re in the right queue. This is exactly what @domjh described.

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#7

I managed to find the submit ticket button. (It was green on blue background and right at the bottom in the footer of the FAQ / KB section. I think this should be redesigned yo be on the sidebar or header but any way: Case number 1671172

Thanks.

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#8

Got it, thank you. I put your ticket in my queue and have requested the change. Will post back when I see an update.

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#9

I am having a similar problem. Cloudflare is already my registrar, but it complains that I need to change the nameserver in my registrar.

I emailed support and they replied with “here are a few articles on the subject”… how was this resolved eventually? I am posting here in the hopes of catching the eye of a Cloudflare engineer that knows how to resolve the situation quickly, since I feel uneasy about these domains being “in limbo”.

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#10

Sometimes the autoresponses from support aren’t very helpful. Make sure you reply to them and clearly state that Cloudflare is your registrar. Also, post your ticket number here and maybe @cloonan will make sure it is in the right queue for you.

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#11

Thank you @domjh - I did, and here is the ticket number: 1671855

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