Transfer to another registrar

The section Transfer to another registrar isnt working on my CP.
I click UNLOCK and every time i get a message saying there has been an error m- you can see this happen on this screen recording:

To clarify i am trying to transfer OUT a .co.uk domain to another registrar

Hello @richard25

It seems like one of our team has responded to the ticket that you’ve created.
The domain was unlocked.

It isnt unlocked as you can see here: Screenshot by Lightshot

Im not sure what to do next?

I get this every time: Screenshot by Lightshot