Transfer/Register Domains - Account Blocked from Performing This Action

[user3367]

What is the name of the domain?

N/A (applies to account, not a specific domain)

What is the error number?

N/A

What is the error message?

Your account has been blocked from performing this action

What is the issue you’re encountering

Domain Registration → Transfer/Register Domains Unavailable

What steps have you taken to resolve the issue?

• Searched community and found other similar cases stating to contact support.
• Opened a case with Cloudflare Support (case # 01417800) but my case keeps getting marked as resolved after being sent links on how to transfer/register a domain

What are the steps to reproduce the issue?

Login to the dashboard
Navigate to Domain Registration → Transfer Domains / Register Domains (the Manage Domains page works fine for existing domains)
View the error

Screenshot of the error

[user3367]

Once again Cloudflare has closed this ticket (case # 01417800) and marked it as resolved without fixing the problem. Instead, an automated message sends links about how to register or transfer a domain which is clearly not the problem. I’m not sure how to get someone to actually look at this issue. I’ve seen a other community posts with this same issue where someone has stated to open a ticket, but I’m not sure what good that is if support won’t actually look at it. If someone from Cloudflare sees this please let me know what I need to do to get this put in the right queue for resolution.

[tanmay]

@mattlab can you please help here? Thanks!

[mattlab]

@user3367

01417800

This seems to be a billing related issue, I’ll consult with our billing and get back to you on the ticket.

Apologies for the inconvenience here

[user3367]

I see the ticket was responded to. Thank you both.