Transfer domain from one Cloudflare account to another

We have been trying for many days to transfer our domain malehanger.com to our Cloudflare account from another. The other account owner submitted a ticket and that ticket has not had any activity for 4 days. Please help! This needs to be resolved ASAP! The ticket number is 2448160.

Domains with Cloudflare Registrar cannot be moved between Cloudflare accounts at this time.

This is addressed here:
https://support.cloudflare.com/hc/en-us/articles/204615358-Moving-domains-between-Cloudflare-accounts

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