Transfer between Cloudflare accounts failed - cannot access control panel

Website, Application, Performance Registrar
1

What is the name of the domain?

redyst.com

What is the error message?

“403 you do not have permission to see this page” and “Zones using Cloudflare Registrar can’t be deleted”

What is the issue you’re encountering

Hello. I have a domain being transferred to me from another Cloudflare account. It now appears as “active” in my account but when clicking on it to access the control panel, I get a “403 you do not have permission to see this page” error. Also, the original owner tried deleting the website from its Cloudflare account and reported a “Zones using Cloudflare Registrar can’t be deleted” error. Can you please fix the owner permissions for this domain?

What steps have you taken to resolve the issue?

Contacted support

Registrar issues requre a Registrar ticket with Support

01276434

In what area can we help you?

Transfer a domain between accounts

What are the steps to reproduce the issue?

Try transferring a domain between accounts and see it get stuck

2

Original ticket 01276431 created 2 weeks ago. Had no control over my domain during this period.

3

I’ve asked support to take a look at this. You should hear from them soon.

4

Hi Laudian. Thanks for checking with Support. Sending a note that the issue remains as described after another week, I still cannot access the control panel for the domain.

1 Like
5

I can’t really tell you much. One day after my last message here, I received a confirmation that this was escalated to the responsible team.

As I don’t work for Cloudflare, I really can’t find out anything else.

1 Like
6

Thanks Laudian. Anyone from the Cloudflare team that can respond to this?

8

Hi,

Ticket 01276431 was closed because it looks like the email you were using is not listed as the account owner.

For 01276434, I have notified the Billing team for further action. Kindly check the ticket for updates.

1 Like
9

Hi syda, thanks for the reply and escalation. I am the new owner of this domain, but I cannot take any action for it. It looks like the transfer of domains between Cloudflare accounts has bugs and did not complete successfully (others reported the same issue), and someone from support needs to take manual action to correct it. It’s been over a month now with no action taken on this support ticket.

10

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

11

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.