What is the name of the domain?
What is the error number?
No error number shown
What is the error message?
no error message shown
What is the issue you’re encountering
Network balance traffic is not being redirected to the corresponding pools according to geo steering rules (by country), but following the failback order.
What steps have you taken to resolve the issue?
Not resolved yet
What are the steps to reproduce the issue?
- Configure Load Balancing
Define hostname e.g. preciseiot dot com
Define Endpoints: ,2 pools (1 pool per country, e.g. CR, COL), 1 endpoint per pool (e.g. site1, CR pool, site 2 COL pool) Failback order: CR POOL, then COL POOL
Define Monitors: one per pool, they report healty state.
Define Traffic Steering:
Selected Geo Steering. Defined by country. 1 region to Costa Rica (CR pool linked), 1 region to Colombia (COL pool linked)
Custome rules:
No custome rules defined. - How reproduce the issue:
Pool 1 CR responds to website1 Pool 2 COL responds to website 2.
User in CR (Costa Rica) clears brower cache and navigates to preciseiot dot com and site 1 Costa Rica is shown. EXPECTED BEHAVIOR. SITE 1 COSTA RICA IS SHOWN
User in COL (Colombia) clear browser cache and navigates to preciseiot dot com and site 1 Costa Rica is shown. NOT EXPECTED BEHAVIOR, SITE 2 COLOMBIA SHOULD BE SHOWN. - Configuration tests made:
Changed pool order from CR then COL to COL then CR. to see what happens.
User in CR (Costa Rica) clears brower cache and navigates to preciseiot dot com and site 2 Colombia is shown. .NOT EXPECTED BEHAVIOR, SITE 2 COLOMBIA SHOULD BE SHOWN.
User in COL (Colombia) clear browser cache and navigates to preciseiot dot com and site 2 Colombia is shown. EXPECTED BEHAVIOR. SITE 2 COLOMBIA SHOWN. - Other data
Traffice steering is enabled at account level (paid feature) - Preliminary conclusions.
Traffic is being balanced according to pool fallback order and geo steering is not being followed.
Appreciate any help.