What is the name of the domain?
What is the issue you’re encountering
Traffic gets re-routed from BKK to LYON or Paris, then Singapore (where servers reside). We’ve turned off the load balancer because makes the website not only slow but unusable. This has been going on for over a week already. In cloudflarestatus page I see BKK is partially re-routed, in the meantime we’re losing customers because of the slowness.
What are the steps to reproduce the issue?
anywhere in Thailand, connect to our website. Check /cdn-cgi/trace and see colo pointing to LYS (Lyon)