已经和你们技术团队沟通4天了，都说找其他人，在踢皮球啊
Hi @wdf202304 is this is regards to ticket 2778151? Did you follow the instructions from the agent?
请问您是官方人员吗，我第一次用Cloudflare
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可以在这边发送我的发票吗，2778151这个需要在哪里才可以找到。
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Please do not share the invoice here, it’s not necessary. I talked to my colleague and understand they are in communication with you and you should continue the conversation with the Support agent on the ticket.
Ok, looking forward to your perfect reply
Were you able to create the Billing ticket?
Where the bill needs to be created
The customer Support ticket needs to be created here,
https://dash.cloudflare.com/?to=/:account/support
Select Billing
Select payment issue
Provide as much detail as you can and select continue to open a ticket. You will receive a copy of the ticket via email. Please let me know once you have created a ticket so that we can ensure our Billing colleagues see it.
2784674
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Thank you, I see that ticket and have added myself to it to track progress. I have also made my colleague that you were chatting with aware of it. Thank you. The team will continue the conversation on that ticket 2784674.
How long will it take for the refund, my aws account urgently needs the money.
Hi there,
Can you reply to the ticket #2778151?
This ticket status is currently marked as Solved, however, once you reply, it will be re-opened.
Our billing team will take care of this issue in this ticket.
Thank you.
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