Open a ticket, and tell us the ticket number:
An error occurred while collecting payment. Please check your payment method or use a different one. (Code: 1211)
@erictung might be able to help.
请问你已经联系 Cloudflare 客服了吗？你可以透过这个方式：
登入 https://dash.cloudflare.com/?account=support 然后选择 “获取更多帮助”.
完成以上步骤后，请复制请求 ID 然后发送到这里. @Laurie 或许可以帮你追踪状态。
@Laurie so basically his issue is, his credit card has expired thus unable to pay for the bills. But the problem is whenever he wants to change the payment method, he has to clear the bills first, and now he stuck.
Checking your account and open tickets it appears that you have been able to successfully clear the balance at this time and order new services. If you have further questions I would recommend replying to the open ticket at this time.
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