Timeout Mystery

Hey everyone. We’re having a really, really difficult time trying to figure out what’s causing a specific timeout. The error occurs when trying to access the “My Account” page within a web store. Logging into the store and viewing merch works fine without any issues…it’s just the “My Account” page that returns the error message. We’ve tried switching browsers, networks, WiFi & cellular, clearing browser data, mobile & desktop, resetting modems/routers…just about everything we can think of. I’m attaching a screenshot of the error page. The specific message that appears is: Error 504 Ray ID: 4e5ccbea091dccce • 2019-06-12 15:19:07 UTC Gateway time-out (date listed is from back when this originally started).

Really hoping we can sort this out.

Hi @bluewaterpig,

Here is some info on that error:

The 502/504 errors are caused by a problem connecting to an upstream server - meaning your server is trying to initiate a process and this fails to work as expected or times out. In most cases of 502 / 504 errors, back-end servers are not communicating correctly. When this happens, you will see color page with Cloudflare branding and the Error 502 Bad Gateway or Error 504 Gateway Timeout. Review this Community Tip for fixing 502 or 504 gateway errors.