Tickets and question

So a few things:

  • You don’t get access to tickets system unless you upgrade from Free account to anything else.
  • Even without access to tickets system, you should’ve received an e-mail notification, and you can reply to the e-mail notification directly via e-mail. It’ll auto-post to the ticket system

Now, I did all of this a month ago, and still have no response. I upgraded to Pro account to get access to the ticketing system, filed a new ticket, bumped urgency - still no response.

I guess I’ll wait a few more days and will have to upgrade to Business account to get access to chat support… Maybe then I can get my domains moved.

Hope you’ll have more luck!

:point_up: that is not the case, every customer can open account, billing and registrar tickets. There is an ongoing issue with accessing tickets, Cloudflare Status - Support Ticket Migration - Case Access Issues. But as you mentioned, communcating via email is the workaround to add comments to the tickets.

No need to upgrade, can you share your ticket number here?

No need to upgrade, can you share your ticket number here?

I’d appreciate any help! The earliest one is this one:[01206811(https://www.support.cloudflare.com/support/s/case/500Nv00000EEcyEIAT)

that is not the case, every customer can open account, billing and registrar tickets. There is an ongoing issue with accessing tickets, Cloudflare Status - Support Ticket Migration - Case Access Issues. But as you mentioned, communcating via email is the workaround to add comments to the tickets.

Ah, this explains it! I had no luck accessing the ticket system while I was on Free, but somehow i was able to log into it once I upgraded to Pro.