Ticket not getting response for WEEKS

[mt11]

What is the name of the domain?

n/a

What is the issue you’re encountering

Submitted ticket regarding a bill, getting zero response from support

What steps have you taken to resolve the issue?

Still waiting for response.

Billing issues requre a Billing ticket with Support

00982972

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Monthly fee charged incorrectly, looks like it’s going to repeat if no one in support pays attention.

Is there any human working there anymore?

[fritex]

Greetings,

Thank you for asking.

I am sorry to hear this.

@mt11

00982972

Thank you for sharing your billing ticket number here with us.

I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

[mt11]

Thanks very much for escalating my case.

My ticket was opened on 7/28/2024 and I’m still getting no response. One can only assume that your new billing system screwed up completely, or your billing department is extremely under staffed, unless the people high up think the problems will eventually go away by ignoring them.

In a few days I’ll be paying more than I’m supposed to be paying for the 2nd month. It’s not a lot by any standard, not even big enough to be called a rounding error for a company like Cloudflare. Reputation takes time to build. I really hope I don’t have to say farewell and move on.

[mt11]

May I have my ticket escalated again please? Same thing happened again and you have already charged 400% more than what I’m supposed to be paying monthly.

[mt11]

My ticket was created on 7/27 and no progress has been made since then.

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.