Ticket created but no response

#1

I have create a ticket in my activities and request but no response since 8 days ago , why?

#2

You should have received an automatic email response when you raised the ticket. Did you reply to that email?

#3

Thank you for contacting Cloudflare Support!

Your request (#1838160) has been submitted and a Technical Support Engineer will be contacting you soon. Priority is given to Enterprise, Business and Pro customers, in that order.

To add additional comments or details, reply to this email or go to: https://support.cloudflare.com/hc/requests/1838160.

In the meantime you can also find answers to many questions in our Community forums. Join the conversation at: https://community.cloudflare.com/

We also recommend visiting the Cloudflare Help Center. There you will find answers to common questions, steps to issue resolution, and more! Check us out at:
https://support.cloudflare.com.

Thank you for contacting us and we look forward to helping you.

should I response to this e-mail?not under the my activities and request section?

#4

There’s no difference. Just reply to it.

/CC
@cloonan

1 Like
#5

Hi @bestleader.it, were you able to use the steps suggested by the engineer to resolve? Let the engineer know either way.

#6

This topic was automatically closed after 14 days. New replies are no longer allowed.