Type
Product improvement
Description
Just sharing my review on cloudflare support
Benefit
have just opened a new support ticket and kindly request assistance from a real human representative, as I prefer not to receive automated responses.
In the past, I have submitted several support tickets, but unfortunately, none of them received proper attention. Either the responses were significantly delayed, or the tickets were automatically closed without resolution or any meaningful support provided to me as a customer.
I am unsure what level of responsibility and commitment is currently being upheld toward customer service in these situations. Therefore, I respectfully request that you assign your most capable support representative to review and resolve my issue.
Previous Ticket History:
Ticket #01311475
Opened: December 13, 2024 at 12:20 AM
Follow-up from me: December 15, 2024
Your response received: February 11, 2025 at 3:17 AM
Concern: Why did it take nearly two months to receive a reply?
Ticket #01124634
Opened: September 9, 2024
Follow-up from me: September 15, 2024
Ticket automatically closed: December 15, 2024
Concern: Why was this ticket closed without any response or resolution?