Ticket #2538468 is not resolved for my friend

Hi, I have support ticket 2538468 and my friend (elisha.parker25) is having issues logging in, but (as can be seen here) I can login, but why not him?

Please do not open duplicate tickets, that slows the process for you and everyone else, including your friend.

Note, Support can only work with the account holders directly.

The only way to contact support is to submit a request from the email address used to register the Cloudflare account.To open a ticket directly through the Cloudflare dashboard, follow these steps:

  1. Log in to your Cloudflare account and click on “Support” in the top right corner, from the drop down select Help Center.
  2. Click on your name in the top right corner, and in the drop down menu select “My activities” where you will see your existing requests.
  3. Scroll to the bottom of the “My Requests” page and click “Submit a request”.