CF’s Streaming documentation is helpful on thumbnails, but I think there’s an error in their description of setting thumbnails to a different time code than the default. The instructions have different snippets of code in the examples. One uses the forward slash “thumbnails/thumbnail.jpg?time=6s&height-270” while the other one showing the code in use replaces the forward slash with “%2F” and other variations. Here’s the link.

Compare the code above and below the thumbnail image.

I applied the code above the thumbnail using forward slashes, but it isn’t working. No thumbnail appears. Two questions:

  1. am I using the right code (with the time code I want from my video’s timeline) and 2) Does it take time for the thumbnail to process?

2 posts were merged into an existing topic: Trouble with thumbnails